At CloudLineTech.lk, we strive to provide you with top-notch tech equipment and accessories. However, we understand that there may be instances where you may need to return or exchange a product. Please read our Returns and Refunds Policy carefully to ensure a smooth and hassle-free experience.
1. Eligibility for Returns and Refunds:
- You may be eligible for a return or refund if you encounter any of the following scenarios:
- The product received is damaged, defective, or not as described.
- You received the wrong item.
- You changed your mind and wish to return an unused, unopened item in its original packaging.
2. Return Period:
- You have a period of 30 days from the date of delivery to request a return or refund.
3. How to Initiate a Return:
- To initiate a return, please contact our customer support team. Provide your order number and a detailed explanation of the reason for return.
4. Condition of Returned Items:
- All returned items must be in their original condition, with all accessories, packaging, and tags intact. We reserve the right to refuse returns of items that are not in their original condition.
5. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 07 days and credited to the original payment method.
6. Exclusions:
- Certain items may not be eligible for returns or refunds, including:
- Software or downloadable products.
- Items damaged due to misuse, negligence, or improper handling.
7. Return Shipping:
- If the return is due to our error or a defective product, CloudLineTech.lk will cover the cost of return shipping. Otherwise, the customer is responsible for return shipping costs.
8. Contact Us:
- If you have any further questions or concerns regarding our Returns and Refunds Policy, please feel free to contact our customer support team at info@cloudlinetech.lk or call 0711676833.
At CloudLineTech.lk, we value your satisfaction and will do our best to address any concerns you may have. Thank you for choosing us for your tech equipment needs!